Privacy Policy

1. Introduction

Pool Care Lab ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and pool servicing services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email, phone number, address)
• Property and pool information
• Payment information (processed securely via Stripe)
• Service history and preferences
• Communications with us

Automatically Collected Information

• Device information and IP address
• Browser type and version
• Pages visited and time spent
• Location data (with your consent, for service scheduling)

3. How We Use Your Information

We use your information to:

• Provide and improve our pool servicing services
• Process payments and send invoices
• Send appointment reminders and service notifications
• Respond to your enquiries and provide customer support
• Send marketing communications (with your consent)
• Comply with legal obligations
• Analyze and improve our website and services

4. Information Sharing

We may share your information with:

• Service providers: Payment processors (Stripe), email services, and analytics providers
• Our technicians: To provide scheduled services at your property
• Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing via Stripe (PCI-DSS compliant)
• Access controls and authentication
• Regular security assessments

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze site usage, and assist in our marketing efforts. You can control cookies through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for 7 years for warranty and legal purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: privacy@poolcarelab.com.au
• Phone: 1300 000 000
• Post: Pool Care Lab, [Business Address]

You may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au if you have concerns about how we handle your personal information.